EARTHEART Privacy Policy

EARTHEART is committed to client service and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

What is Personal Information and why do we collect it?

Personal Information is information that identifies an individual.

Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers and information about the building you are considering for renewable energy or energy efficiency products. This Personal Information is obtained in many ways including at public meetings, via correspondence, by telephone, by email, via our website www.eartheart.co and from third parties.

We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure, such as advice from a third party provider.

Your personal details will never be sold by EARTHEART. Your personal details will never be provided to a third party unless you have requested us to do so.

When we collect Personal Information we will explain to you why we are collecting the information and how we plan to use it.

If EARTHEART has future promotion of its services that we believe may be of interest to you we will provide you with the opportunity of ‘opting out’ from future correspondence from us.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

However, most of the Personal Information is or will be stored in client files which will be kept by us for 7 years.

Access to your Personal Information

You have the right to access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please make out your request to us in writing. We will charge no fee for this service.

In order to protect your Personal Information we may require identification from you before releasing such information.

Complaints

If you feel we have let you down regarding our privacy obligations to you or breached our Privacy Policy in any way, we encourage you to lodge a complaint with us immediately.

Privacy Policy Enquiries

If you have any queries about our Privacy Policy please contact our office at:

Tel: 08 6460 8059
E-mail : info@eartheart.co